Affirm
Director, Customer Operations Vendor Strategy & Execution
Remote US · Director
Sponsorship not specified$255k-$335kDetected 14 days ago
RESTA/B TestingForecastingPerformance ManagementLeadershipCommunicationProblem Solving
Stay score
odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Affirm, Inc. obtained a prevailing wage determination for Data Scientists in San Francisco, CALIFORNIA on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 16 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
- The role will be taking ownership and providing programmatic oversight of the vendor program for operations.
- This is a senior leadership role for someone who thinks like an owner, not an administrator.
Responsibilities
- Reinvent how we resolve customer issues and deliver experience across the vendor network, treating the BPO vendor network as an innovation hub rather than a cost center.
- Lead executive-level vendor governance forums, including Quarterly Business Reviews, strategic planning, and escalation management.
- Partner with Financial Partnerships on vendor selection, expansion, remediation, and network design, evaluating capabilities, geographic footprint, and concentration risk to inform future-state decisions.
- Partner deeply across product, engineering and operations teams to deploy agent and customer facing AI and automation across servicing workflows within the vendor network - agent assist, quality, forecasting, and customer resolution - to reinvent cost-to-serve and elevate vendor agent and customer experience.
- Bring an experimentation mindset, using AI in everyday problem-solving to reimagine the vendor operating model and program, not just optimize the current one.
- Own overall vendor network performance across servicing functions, including CSAT, SLA, compliance, QA, productivity, and efficiency outcomes.
- Build mechanisms for vendor performance management, escalation handling, and vendor accountability, and drive systemic improvements across vendors and functional PODs.
- Lead recovery efforts for high-risk or underperforming vendor relationships.
- Drive target cost optimization programs across all global vendors.
- Build a global "one team" mentality that treats the vendor network as strategic partners rather than order-takers.
Nice to have
- Industry background in fintech, technology, or financial services, or other high-growth operational environments.
- Knowledge of consumer facing compliance-heavy functions such as Fraud, Payments, Compliance, or Financial Operations.
- Experience designing vendor network strategies that balance performance, resiliency, scalability, and risk.
- Leading in fast paced rapid growth environments.
- Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
- A limited number of roles remain office-based due to the nature of their job responsibilities.
- We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities.
Compensation
- $255,000 - $335,000
- $226,000 - $306,000
Benefits
- Partner with Analytics to define vendor reporting requirements, scorecards, and operational health metrics.
- We're extremely proud to offer competitive benefits that are anchored to our core value of people come first.
- Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Company info
- the right leader will expand into broader operational scope as our transformation matures and play a key leadership role in shaping the future of Affirm Operations and customer centric company culture.
- You'll lead a team of Vendor Managers and In-Country Vendor Managers, partner closely with cross-functional stakeholders, and shape the future of Affirm's global servicing network.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.