Box
Scaled Customer Success Manager
New York, NY, United States · Mid
Sponsorship not specified$81k-$105kDetected 27 days ago
SalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaborationWritingAdaptability
Stay score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
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About the role
- We help companies thrive in the new AI-first era of business.
Responsibilities
- Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.
- Develop, test, and iterate on digital-first playbooks, utilizing data to refine engagement strategies.
- Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact.
- Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them.
Requirements
- Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency.
- You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact.
- 3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models.
- Salesforce Proficient: Familiarity with CRM hygiene and reporting is required.
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Skills
- WHAT IS BOX?
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Compensation
- Box is committed to fair and equitable compensation practices.
Benefits
- Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- Box lives its values, with community and in-person collaboration being a core part of our culture.
- Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.