OrthoFi
Bilingual Orthodontic Contact Center Representative (Remote)
Remote (Denver, CO, US) · Part-time
No sponsorshipDetected 48 days ago
SalesforceOutbound SalesExcelCustomer SupportCommunication
About the role
- The Bilingual Orthodontic Contact Center Representative role encompasses integral contributions to our Patient Advocate team, offering subject matter expertise to patients, handling escalated calls and consistently meeting volume and quality targets.
- This position requires proven subject matter mastery and the capacity to embrace added responsibilities.
- include acting as a secondary point of contact to the Floor Captain, managing Salesforce and our message center, insurance tasks, setting an example by meeting SLAs consistently, and occasionally leading team huddles and meetings.
Responsibilities
- Maintain a quality average score of 90%-100%.
- Maintain a volume of 45 calls per day on average.
- Successful candidates will have demonstrated experience in supporting patients and families via phone and email, addressing technical support, billing, collections, and insurance inquiries.
- It's an opportunity for career growth in revenue cycle management or high-level customer support relations.
- Maintain a professional demeanor in all situations and settings.
Requirements
- The position must be available to work between the hours of Monday-Thursday 10:00-6:30 MT and Friday 8:30-5:00 MT.
- proven ability to speak in front of large groups or other teams.
Skills
- Have strong judgment and decision making abilities with excellent organizational skills.
Compensation
- $19.50/hour **Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Benefits
- Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.
- Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
- By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025.
- Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right."" OrthoFi is proud to be an
Company info
- At OrthoFi, we're not just another player in the orthodontic industry - we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care.
- Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States.
- With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!
- Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth.
- Behind our mission is a dynamic team of around 300 passionate individuals.
- Our headquarters is based in Denver, CO, with employees spread across several states.
- Join us in our quest to transform the orthodontic landscape - where innovation meets dedication, and starting more smiles are just the beginning.
- Our purpose is to radically improve the way patients access and pay for quality elective care.
- Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right."" OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer.
- We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Roles based outside of our Denver office can sit in any of the following states: Arizona, Alabama, Missouri, Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas.
Equal opportunity
- equal opportunity workplace and is an affirmative action employer.
Visa & Work Authorization
- You must be authorized to work for any employer in the US.
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This listing is sourced directly from OrthoFi's careers page and normalized into a canonical job model.