Envista

Customer Care Representative

United States of America, Wisconsin, Madison

Sponsorship not specified$22k-$27kDetected 13 hours ago

ExcelSupply ChainLogisticsERPRecruitingHRCustomer SupportFDA RegulatoryLeadershipCommunicationMicrosoft OfficeRegulatory Affairs

About the role

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals.
They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.
Answers inbound customer calls and emails related to placing orders, order status, product information, basic troubleshooting, or pricing.

Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.
Create and maintain customer accounts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
This individual must be able to function in a fast-paced environment, where priorities may change rapidly.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Attends required department trainings on and offsite when needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Experience providing customer service to international customers, highly preferred.
Skills and Abilities:
Proficiency in reading and interpreting documents in English required.

Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
Proven success in quickly learning computer systems required.
Excellent data entry accuracy and strong attention to detail required.
Effective verbal and written communication skills in English required.
Proven success in prioritizing assigned work required.
Ability to gather, understand, and interpret information required.
Good analytical and conceptual thinking skills required.
Customer-centered mindset and ability to effectively deescalate emotions required.

At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$21.80 - $26.70 per hour
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.
Complete annual compliance trainings via computer.

The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
Follows company policies and procedures including quality and safety.

This listing is sourced directly from Envista's careers page and normalized into a canonical job model.