PagerDuty

Senior Principal Customer Success Manager

Remote (USA - Los Angeles, CA) · Principal

Sponsorship not specified$125k-$172kDetected 2 days ago

DevOpsMachine LearningLLMsAccessibilityProduct ManagementSalesOperations ManagementCustomer SuccessCustomer SupportCiscoShopifyLeadership

About the role

Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.

Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
When appropriate, recommend additional expert services needed to drive success.
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.

8-10 years of relevant customer-facing experience and a demonstrated track record of success
Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings.

Knowledge of PagerDuty products and platform features/capabilities
facilitation of difficult discussions and adept at handling objections.
Worked in a DevOps environment or with a company going through a transition to DevOps.
If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
Learn more, including country-specific offerings, on our benefits site.
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year

Build and foster executive-level trusted advisor relationships with the customers' IT, Engineering and Support organizations.
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth.
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.
Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

PagerDuty is an equal opportunity employer.
Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.