Navan
IT Support Engineer
Delhi, IN
Sponsorship not specified$10k-$50kDetected 4 days ago
iOSAndroidAzureAccount ManagementLogisticsProcurementCustomer SupportVPNCiscoLeadership
About the role
- This is an on-site position requiring five days a week in the office.
- Troubleshoot hardware problems and coordinate repairs with vendors when necessary - Hardware Procurement: Assist in the selection and procurement of IT equipment.
- Assist with software licensing - User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed.
Responsibilities
- Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
- Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
- Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
- Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
- Support local A/V Operations
- Support Company All Hands events, as well as any ad-hoc local All Hands events
- Provide white glove support to C-level executives
- Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
- Navan is seeking an IT Support Engineer for our Bangalore, India office.
Requirements
- You are able to make decisions using objective criteria such as data or well-reasoned pros/cons.
- You have a cooperative demeanor and mutual respect for others.
- You can maintain confidentiality when required
Nice to have
- 4+ years of experience in a customer-facing IT Support function
- 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
- Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
- Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
- Strong A/V & Video Conferencing setup and troubleshooting experience
- Proven ability as an IT Specialist in a fast-paced and corporate environment
- Ability to lift and carry items weighing 10-50 pounds
- Bachelor's degree in Information Technology or any Computer-related degree is a huge plus
Compensation
- $10k-$50k
Company info
- You establish and maintain strong effective relationships and partnerships with customers through trust and respect
This listing is sourced directly from Navan's careers page and normalized into a canonical job model.