Pigment

Pigment

Technical Escalation Engineer

Toronto

Sponsorship not specifiedCAD 95k-CAD 140kDetected 1288 days ago
SnowflakePerformance ManagementCustomer SupportProblem Solving

About the role

  • We are looking for a Technical Escalation Engineer to work with our Engineering team.
  • Together with your counterparts, you will secure the necessary means so we proactively watch and prevent issues from occurring and ensure that any event happening in production is addressed the way it should.

Responsibilities

  • We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.
  • You will act as a liaison between the Customer Support Team and the Engineering teams to be the safekeeper of the Pigment platform.

Requirements

  • It's a role where you are encouraged to take many initiatives.

Nice to have

  • You are at ease with understanding code or technical concepts with prior experience to demonstrate
  • You are curious about how things work and do not hesitate to be hands-on
  • You are a team player with a problem-solving mindset
  • You have a strong sense of ownership, perseverance, due diligence
  • You are able to explain and summarize information out of complex technical issues
  • You are very well organized with a good sense of priorities
  • You like to take initiatives
  • You think customer-first

Compensation

  • CAD 95k-CAD 140k

Company info

  • Who you are More than a specific profile, we are looking for someone with a lot of passion and curiosity.
  • We are committed to enabling everyone to feel included and valued at the workplace.
  • Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
  • At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team.
  • If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
  • The Opportunity We are looking for a Technical Escalation Engineer to work with our Engineering team.

Equal opportunity

  • Pigment is an equal opportunity employer.
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This listing is sourced directly from Pigment's careers page and normalized into a canonical job model.