Alight
Customer Service Agent- Virtual - Temporary
USA Virtual · Contract
No sponsorshipDetected 9 days ago
Outbound SalesExcelCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees in selecting appropriate Medicare health plans.
- A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions or one of the Carriers we represent.
- Successful CSA's have a basic Medicare understanding.
Responsibilities
- Deliver a consistently positive and motivating attitude daily; always giving your best effort
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Requirements
- High school degree or equivalent.
- 1+ years' customer service experience in a call center environment
- Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
- Proven success in maintaining a calm and professional demeanor in a fast-paced business environment
- Required Experience:
Skills
- Possess ability to talk and efficiently type and navigate the system simultaneously
- Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
- Time management skills and ability to multitask across multi-functional work
- On camera visibility during any meetings, training, or per leadership request
- Takes initiative and demonstrates strong problem-solving skills
- Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
- Effective communication and decision-making skills
- Aptitude for understanding details of insurance or complex information
- Actively listening to participants to understand both verbal and non-verbal cues
- Researching options in proprietary Alight tools
- Demonstrating sustained confidence and resilience during challenging interactions
- Fully and accurately documenting all conversations and actions taken on each interaction
Compensation
- Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
- Bonus and/or incentive eligibility are determined by role and level.
Benefits
- include health, dental and vision coverages starting Day One.
- So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
- With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life.
- Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.
Company info
- Provide world class experience to our customers/members
- Provide accurate and complete information to customers/members
- Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call
- At Alight, we believe a company's success starts with its people.
Equal opportunity
- Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Visa & Work Authorization
- Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country an
This listing is sourced directly from Alight's careers page and normalized into a canonical job model.