Only External Postings

Only External Postings

Portuguese Customer Support Agent - (Bench Team)

Bellevue, WA · Full-time

Sponsorship not specifiedDetected 25 days ago
Data ScienceAccessibilityHRCustomer SupportResearchCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementOrganizational SkillsMicrosoft Office

About the role

  • Unified by a shared passion for solving complicated problems, our people are our greatest asset.
  • We connect strategy, business solutions, products, and services to transform and grow companies.
  • Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams.

Responsibilities

  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
  • May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
  • Comfortable using computers and can perform initial level troubleshooting of computer and network issues.

Requirements

  • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
  • Ability to sit at a workstation for extended periods, engaging with content on a monitor.
  • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.
  • Role may require the ability to communicate in written form other languages as specified based on engagement requirements.
  • Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.
  • One year or more customer service experience or equivalent required
  • Required Skills/Abilities:

Nice to have

  • Knowledge of Accounts tickets
  • Ability to troubleshoot Accounts ticket issues independently and as a collective
  • Compensation Information
  • Please note that we typically do not hire new employees at the top of the posted range.
  • Equal Opportunity Employer
  • Blueprint Technologies, LLC is an equal employment opportunity employer.
  • Opportunities for professional growth and development

Skills

  • Ability to maintain composure in stressful situations
  • Have a customer focus mindset - career orientation towards customer service.
  • Excellent verbal and written communication skills.
  • Written fluency in Portuguese & English languages
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to maintain client productivity standards

Compensation

  • At Blueprint, we strive to offer competitive pay that reflects the value of our team members.
  • Opportunities for professional growth and development

Benefits

  • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
  • Education and Experience:
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • Competitive PTO offerings
  • Parental Leave

Company info

  • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.

Equal opportunity

  • Employer
  • Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
  • If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
  • Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

Visa & Work Authorization

  • tation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law
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