AlphaSense

Desktop System Software Engineer II

Chicago; New York, New York, United States · Mid

Sponsorship not specified$80k-$110kDetected 6 days ago

PythonBashPowerShellIncident ResponseJiraProcess ImprovementRecruitingSystems EngineeringZero TrustResearchCommunication

About the role

AlphaSense is looking for a Desktop System Software Engineer II to join the Corporate Technology team.
You're someone who gets energized by hard, ambiguous problems - whether that's a desktop app that crashes only on one macOS version, an MDM policy that breaks an auto-updater, or a CrowdStrike sensor policy that silently blocks a feature.
You're equally comfortable reading a system crash log and writing a precise bug report for a product engineer.

Collaborate and contribute on the strategy and execution of macOS and Windows endpoint configuration, policy enforcement, and lifecycle management via Kandji/Iru and/or Microsoft Intune
Build, maintain, and iterate on device enrollment workflows, configuration profiles, compliance policies, and custom scripts
Design and enforce software deployment, patch management, and application allowlisting/blocklisting strategies
Collaborate with Security on EDR (CrowdStrike Falcon), Zero Trust (Cloudflare WARP/Gateway), and identity (Okta) integrations at the endpoint layer
Maintain scripting libraries (Bash, Python, PowerShell) to automate endpoint management tasks and reduce manual intervention
Desktop Application Diagnosis & Internal Support Engineering
Reproduce client-side issues across macOS and Windows versions, app build versions, and endpoint configurations to isolate root causes
Partner with product engineering teams to log detailed bug reports, provide environmental context, and validate fixes as they are released
Maintain a diagnostic runbook library covering common desktop application issues on Kandji/Iru- and Intune-managed devices
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.

3-5 years of experience in a systems engineering, endpoint engineering, or desktop platform role (not generalist IT support)
Deep hands-on experience with macOS (preferably) and/or Windows at a configuration and troubleshooting level beyond standard user support
Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune
Proficiency in at least one scripting language: Bash, Python, or PowerShell
Familiarity with enterprise security tools (EDR, Zero Trust/CASB, identity platforms) and how they can affect desktop application behavior
Ability to write clear, detailed bug reports and escalation summaries that product engineering teams can act on without requiring additional back-and-forth
Experience with Kandji/Iru specifically, including Blueprint architecture, Liftoff enrollment, and custom enforcement scripts
Familiarity with Electron-based desktop applications and their specific packaging, update, and permission behaviors on macOS and Windows
Experience with CrowdStrike Falcon, including understanding how sensor policies and network containment affect application-layer behavior
Experience with Cloudflare Zero Trust / WARP in a managed enterprise environment and its impact on desktop app traffic

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.

Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.