Orion180 Insurance Services

Workforce Management Real-Time Analyst

Melbourne, FL

Work authorization requiredDetected 57 days ago

ForecastingExcelCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementAdaptabilityOrganizational Skills

About the role

O rion180 is proud to call three vibrant cities home.
Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami.
Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.

Track schedule adherence and partner with operations leaders to address attendance, break, meal, and auxiliary time exceptions.
Analyze performance trends and document drivers affecting results to support forecasting, planning, and continuous improvement efforts.
Work closely with workforce management and operations teams to support process improvements, special projects, and other assigned responsibilities.
Strong organizational skills with the ability to manage multiple priorities at once.
Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

U.S. Citizen or Green Card Holder Required Experience Previous call center experience required.
Ability to multitask and remain focused while working with reports and real-time data for extended periods.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).

Workforce management experience is preferred Experience with workforce management and contact center platforms such as IEX, CMS, Avaya, Symposium, Blue Pumpkin, or similar systems is considered an asset.
VBA or automation experience is also a plus.
Work Schedule Must be available to work within operating hours of 8:00 AM to 8:00 PM, Monday through Friday, based on business needs and assigned schedule.

Medical, dental, vision, 401k, paid holidays, PTO and more!
Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Join Our Team & Make an Impact!
At Orion180, we don't just meet expectations, we exceed them.
If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
At Orion180, we don't just stand out for what we do; we shine because of how we do it.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Required Qualifications Education and Work Authorization High school diploma or GED required

This listing is sourced directly from Orion180 Insurance Services's careers page and normalized into a canonical job model.