Seatgeek
Client Success Manager
New York, New York · Mid
Sponsorship not specified$25k-$30kDetected 54 days ago
Data VisualizationAccount ManagementForecastingExcelCustomer SuccessLeadershipCommunicationPublic Speaking
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- SeatGeek believes live events are powerful experiences that unite humans.
Responsibilities
- Serve as a strategic partner to clients, aligning SeatGeek's technology with their business goals to drive revenue growth and deliver win/win solutions
- Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek's influence and creating alignment around strategic priorities
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.
- You'll collaborate closely with peers in CS and across the company
- As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and entertainment clients-collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek.
Requirements
- you can simplify complexity and speak both client and product
Nice to have
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting.
- Experience in sports or ticketing is a plus
- Confidence working with data
- experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
- Bachelor's degree preferred
Compensation
- Annual subscription to Spotify, Apple Music, or Amazon music
Benefits
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Up to 16 weeks of fully-paid family leave
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance.
- As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
Company info
- You'll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you'll get to attend marquee sporting events and concerts
- You'll be part of a team that values commercial impact, not just operational excellence
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This listing is sourced directly from Seatgeek's careers page and normalized into a canonical job model.