Microsoft
Cloud Delivery Excellence Program Manager
Redmond, WA, US
Sponsorship not specifiedDetected 15 hours ago
Java.NETSQLPostgreSQLAzureCloud PlatformsLinuxData AnalysisForecastingCustomer SuccessLeadershipCommunicationMentoring
About the role
- Accountable for achievement of program goals, including revenue targets, delivery excellence metrics, and other key performance indicators (KPIs).
Skills
- Ensure program delivery aligns with CE&S standards, processes, tools, and customer experience expectations.
- Gather and synthesize Voice of Customer (VOC) and field feedback to identify trends, opportunities, and areas for improvement.
- Translate customer and field insights into recommendations that shape delivery offerings, operational strategies, and program priorities.
- Influence strategic direction through data, customer insights, and industry best practices.
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This listing is sourced directly from Microsoft's careers page and normalized into a canonical job model.