Kla
Customer Support Engineer
Boise, ID
Sponsorship not specified$25k-$43kDetected 8 days ago
LinuxCRMSupply ChainLogisticsCustomer SupportAR/VRResearchCommunicationCollaboration
About the role
- Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
Responsibilities
- Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
- Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
- Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
- Provide first level Applications support.
- Manage individual inventory account.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Requirements
- Bachelor's Level Degree and 0 years related work experience
- Please ensure that you have searched KLA's Careers website for legitimate job postings.
- The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment.
- Attain and maintain basic proficiency in systems level repair of a product within a family is required.
Nice to have
- Company Overview
- KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
- The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.
- KLA focuses more than average on innovation and we invest 15% of sales back into R&D.
- Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.
- Life here is exciting and our teams thrive on tackling really hard problems.
- There is never a dull moment with us.
Skills
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
- Virtually every electronic device in the world is produced using our technologies.
Compensation
- $25.15 - $42.75 Per Hour
- Our pay ranges are determined by role, level, and location.
- The range displayed reflects the pay for this position in the primary location identified in this posting.
- Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
- We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
- If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Benefits
- Interns are eligible for some of the benefits listed.
- Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
Company info
- Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
- May access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
- Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
- We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
Equal opportunity
- KLA is proud to be an Equal Opportunity Employer.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
- Equal Opportunity Employer.
This listing is sourced directly from Kla's careers page and normalized into a canonical job model.