Rialtic
Client Experience Manager, Payment Integrity
Atlanta, GA or Remote
Sponsorship not specifiedDetected 29 days ago
Customer SupportLeadershipCommunication
About the role
- As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback.
- Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
- Review all client-facing reporting for accuracy, including reports on:
Responsibilities
- Communicate all actionable findings within the organization to Client Experience leadership, Client Success, and Go-to-Market to support client understanding of the data
- This position will focus on operational processes and procedures that improve client interactions and satisfaction, ensure timely issue resolution, and anticipate client needs to deliver value to our clients.
- You will collaborate closely with operational and technical teams in addition to key business partners both internally and externally to optimize operational processes and streamline client interactions.
- The objective is to ensure the Client Experience team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies.
- Become an expert on the Rialtic platform and application to support user onboarding and training:
- Support user onboarding including user account setup, management of access/permissions, and security
- Act as primary contact for client inquiries, client support, and all key client deliverables
- Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
- Support policy review and implementation by making configuration changes within the Rialtic application and closely monitoring policy decisions
- At Rialtic, we are dedicated to building a diverse, inclusive, and authentic workplace.
Benefits
- Freedom to work from wherever you work best and a home office stipend to make it happen
- Meaningful equity and 401k matching
- Unlimited PTO and wellness reimbursements
- Comprehensive health plans with generous contribution to premiums
- All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Company info
- At Rialtic, our values matter.
- We are headquartered in Atlanta, but we are remote-friendly.
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This listing is sourced directly from Rialtic's careers page and normalized into a canonical job model.