Enbridge

Analyst, Customer Care Forecasts and Contracts

Akron, OH, USA · Full-time

Sponsorship not specified$66k-$87kDetected 12 days ago

Financial AnalysisAccountingForecastingBudgetingCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

Physical demands include but are not limited to: Grasping, kneeling, and lifting objects weighing up to 20 pounds with light to moderate effort.
Reaching above the shoulder, performing repetitive motions, typing, sitting, and standing.

Lead the development, maintenance, and optimization of Customer Care forecasts, ensuring alignment with business priorities and central initiatives.
Examine financial performance, trends, risks, and opportunities to deliver practical recommendations that aid business decision-making.
Deliver insights through analysis of workforce, operational, and financial data, supporting forecasting, staffing, and budget planning activities.
Partner with Customer Care leaders, Finance, Strategy, Legal, and external collaborators to support forecasting, reporting, compliance, and planning initiatives.
Drive continuous improvement by improving forecasting methodologies, reporting processes, and data governance practices.
Outstanding communication, collaboration, and partner management skills.
Enbridge delivers the energy people count on while working to build a brighter, more balanced future.
You will guide business decisions by managing forecasting activities, studying financial and workforce trends, and providing insights that support operational excellence and financial outcomes throughout our U.S. Customer Care organizations.
This provides flexibility and support during an important life event.
Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Several years of experience in financial analysis, budgeting, forecasting, or a similar analytical position.
Strong analytical, problem-solving, and data interpretation skills with the ability to convert insights into business recommendations.
Advanced proficiency with Microsoft Office applications, particularly Excel.
Ability to understand, remember, and apply oral or written instructions or other information.
If you enjoy turning complex data into meaningful business solutions and influencing outcomes through analytics, we'd love to hear from you.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Experience managing or analyzing vendor contracts, invoices, and billing processes.
Knowledge of workforce planning, financial forecasting, and budget management practices.
Experience identifying trends, anomalies, risks, and cost drivers within large data sets.

Ranges from $65,800 - $87,000 USD for US locations based upon candidate's experience, skills, and internal equity.
Applicable compensation policies and guidelines apply to internal candidates.

A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
A paid parenthood benefit offers up to 20 weeks of paid leave for birth-giving parents.
Valuable retirement savings plans, including a savings plan with company stock as an investment option.
They can also choose a compressed work week and flexible start and end times.
Related university degree or technical diploma accompanied by two to four years of experience OR an equivalent mix of formal education, certification, and experience.
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

Challenge assumptions, evaluate business scenarios, and identify emerging risks to improve forecast accuracy and long-term planning.
We are searching for a strategic and analytical professional to join our Customer Care team as an Analyst, Customer Care Forecasts and Contracts.
At Enbridge, we are dedicated to our core value of Inclusion.
We are proud to be an
To learn more about us, visit www.enbridge.com

This listing is sourced directly from Enbridge's careers page and normalized into a canonical job model.