Axon
Technical Support Engineer II
Scottsdale, Arizona, United States · Mid
Sponsorship not specifiedDetected 13 hours ago
PythonGitAzureComplianceCustomer SupportResearchCommunication
About the role
- We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
- Like our products, we work better together.
Responsibilities
- Reports to: Manager, Technical Support
- Develop knowledge base articles on top issues
- Provide back-up support to other Axon Support teams and colleagues
- 3+ years of support experience for cloud-based products
- If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you.
- Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions.
- We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.
- We are also committed to building diverse teams that reflect the communities we serve.
- Here, you'll take ownership and drive real change.
- Provide front line support to Axon software customers while logging detailed notes on each customer interaction
Requirements
- Track record of completing goals and driving initiatives to completion
- Experience working within the Law Enforcement/Public Safety space
- Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS.
- Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes.
- Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Skills
- Join Axon and be a Force for Good.
- Life at Axon is fast-paced, challenging and meaningful.
Compensation
- Competitive salary and 401k with employer match
Benefits
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Company info
- If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways.
Visa & Work Authorization
- ardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status
This listing is sourced directly from Axon's careers page and normalized into a canonical job model.