Vendavo
Enterprise Customer Success Manager (Remote)
Denver, CO
Sponsorship not specifiedDetected 12 hours ago
RESTStakeholder ManagementAccount ManagementHRISCustomer SuccessCadenceLeadershipCommunicationCollaboration
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Run a structured cadence of engagement across each account, including regular business reviews, stakeholder check-ins, adoption discussions, and executive touchpoints.
- Use customer health signals, product usage, value realization data, satisfaction feedback, and account context to identify risks, opportunities, and next-best actions.
- Proven experience managing large enterprise customer relationships, including organizations with complex stakeholder groups, multiple business units, and global or regional operations.
Responsibilities
- Own gross and net retention across a focused portfolio of complex enterprise accounts, building account strategies that support renewal, adoption, and long-term growth.
- Develop and maintain success plans for each account that define customer goals, value drivers, key initiatives, stakeholders, and measurable outcomes.
- Build trusted relationships with customer executives, decision-makers, and day-to-day champions across business units, geographies, and functions.
- Partner cross-functionally with Product, Support, Services, Sales, and leadership teams to resolve customer issues, remove barriers, and keep internal stakeholders aligned on account priorities.
- Collaborate with Account Managers to identify expansion opportunities based on customer maturity, business priorities, adoption patterns, and strategic initiatives.
Requirements
- 7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role, including ownership of retention and renewal outcomes for enterprise accounts.
- Ability to use data to identify trends, communicate insights, track progress, and guide customer conversations around retention, adoption, and expansion.
- Prefer experience with pricing, quoting, rebate, or analytics solutions in a B2B environment, and the ability to articulate their value and integration into business processes.
- Familiarity with sales methodologies such as Challenger or MEDDPICC.
Skills
- Excellent communication, facilitation, organization, and stakeholder management skills.
Compensation
- The national minimum salary is $110,000 base and benefits.
Benefits
- Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Competitive pay and bonus/commission
- Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
Company info
- Success in this role comes from combining customer advocacy, business insight, and operational rigor to help customers achieve their desired outcomes with Vendavo.
- But we offer so much more than software.
- OUR FUNDING We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- Partner with Vendavo subject matter experts to drive adoption of existing capabilities, introduce new solutions, and help customers continue to increase the value they receive from Vendavo.
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This listing is sourced directly from Vendavo's careers page and normalized into a canonical job model.