EXFO
Customer Service Representative
Quebec City, QC, Canada · Full-time
Sponsorship not specifiedDetected 30 days ago
ExcelSAPCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft Office
About the role
- Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.
Responsibilities
- Process, document, and follow up on customer complaints.
- Maintain and improve departmental procedures.
- Maintain accurate and up-to-date records.
- Ability to manage multiple priorities and meet deadlines
Benefits
- Provide essential support during vacation periods and quarter-end activities.
Company info
- Innovative and growing technology company
- Collaborative and stimulating environment
- Projects with a real impact on business decisions
- Flexible work arrangement (hybrid)
- Comprehensive benefits package
- Communicate effectively with internal and external customers.
This listing is sourced directly from EXFO's careers page and normalized into a canonical job model.