Lighthouse Youth & Family Services
Finance & Client Operations Partner
Denver Metropolitan Area
Sponsorship not specified$81k-$100kDetected 35 days ago
SalesforceCommunicationCollaborationOrganizational SkillsNetSuite
About the role
- Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets.
- With Lighthouse AI, the intelligence gets deeper.
- Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector.
Responsibilities
- Manage updates across billing-related workflows with a high level of precision, especially in cases involving non-standard structures or customer-specific needs.
- Act as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer-centric mindset - making calls independently when the situation demands it.
- Help ensure financial operations support both internal accuracy and external satisfaction.
- Partner cross-functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.
- Support onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go-to resource within the team.
- Lighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement.
- You will manage complex customer accounts, process nuanced sales contracts, customize invoicing based on customer needs, and serve as a key point of contact for escalations.
- Along the way, you will help optimize billing workflows through automation-minded thinking and structured collaboration with internal stakeholders.
- Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.
Requirements
- Hands-on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite.
Nice to have
- 4+ years of experience in a Finance Operations role, including hands-on exposure to escalation management.
- Strong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish.
- Demonstrated ability to make decisions under ambiguity - you are comfortable forming a view and acting on it without waiting for all the answers.
Skills
- Confidence working within defined processes, rules, and timelines while also identifying opportunities to improve them.
- Bachelor's or Master's degree in any field is a plus.
Compensation
- $81,000.00- $99,500.00
- Lighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement.
- This role is ideal for someone who thrives at the intersection of finance, client operations, and cross-functional collaboration - and who knows how to keep high-impact processes running smoothly while delivering a strong customer experience.
- You will manage complex customer accounts, process nuanced sales contracts, customize invoicing based on customer needs, and serve as a key point of contact for escalations.
- Along the way, you will help optimize billing workflows through automation-minded thinking and structured collaboration with internal stakeholders.
- Where you will have impact
Benefits
- Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
- Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
- 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
- Flexible time off: Autonomy to manage your work-life balance.
Company info
- Why Lighthouse?
- At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform.
- We take the world's largest hotel data network and transform it into real-time intelligence that drives action.
- We don't just deliver insights; we empower businesses to make decisions that move revenue.
- With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed.
- Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act.
- Decisions get smarter.
- Actions get faster.
- We help hoteliers be first to act.
- Lighthouse Values: Our guiding light
- We are Lumineers.
- Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
- We're more than just a workplace - we're a community.
- Are you ready to join us and shine brighter in the industry's most exciting rocket-ship? 🚀
- 💼 Growth Operations - Business Operations
- 📍 Denver, CO
- 🕜 Hybrid
- 💰 Salary Range: $81,000.00- $99,500.00
- Our guiding light
- We're innovators who care deeply about our customers' success.
- Our team brings their best work, stays curious, and delivers excellence through attention to detail
Apply directly at Lighthouse Youth & Family Services →Create a free account for alerts like thisView Lighthouse Youth & Family Services immigration profile
This listing is sourced directly from Lighthouse Youth & Family Services's careers page and normalized into a canonical job model.