Linda Werner & Associates

Technical Solutions - Advertising Operations Specialist III

United States · Mid

Sponsorship not specifiedDetected 1 day ago

SQLCustomer SupportCommunicationProblem Solving

About the role

If you love untangling tricky issues and helping people feel supported while you do it, you will feel right at home here.
How Success Is Measured You will be supported by clear, transparent metrics that celebrate great service.

Provide scaled technical support to a group of the client's top advertising partners, managing your work case by case through a ticketing system.
Own and prioritize a live queue of incoming requests, keeping response times fast and communication warm and consistent.
Support high value advertisers whose accounts call for a more technical and diplomatic approach, balancing rigor with relationship building.
Diagnose and resolve issues across the client's advertising and business technology ecosystem, and escalate thoughtfully when a case needs a partner team.
Document solutions clearly so that every resolution builds a stronger knowledge base for advertisers and the wider team.
Customer satisfaction across the advertisers you support.
This is a rare chance to work with some of the most recognizable brands in the world, including clients like Airbnb, while building your network across a leading technology company and the major businesses that advertise with it.
First hand knowledge of major advertising platform tools and experience building integrations across leading advertising and social platforms, including managing API based tools within a large advertising ecosystem.

English (Required)
What You Bring (Must Have)
2 to 4 years of experience in the digital advertising and/or technology industries.

SQL and scripting.
SQL is highly preferred, including comfort running SQL queries, along with API familiarity and JavaScript.
Sales partnership experience.
Experience working cross functionally with sales teams (Sales XFN).
2 to 4 years of relevant experience.
BA degree or equivalent practical experience.
If you are excited to be the person top advertisers turn to when things get technical, we would love to hear from you.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

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