Seattlesoundersfc

Club Membership Service Executive

Seattle, WA · Full-time

Work authorization required$22k-$30kDetected 34 days ago

SalesforceCRMCustomer SupportCommunicationPublic Speaking

About the role

You are responsible for retaining a growing book of business.
We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team.
Meet or exceed sales and retention targets by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.

Identify new and expanded business opportunities by building a strong professional network and delivering exceptional hospitality to current Club Members.
Work with Director to create fresh and unique experiences for Club Members on both match and non-match day.
Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.

2+ years of sales and/or customer service experience in a fast-paced environment.
Self-motivated and goal oriented, with a track record of using activity, pipeline, and performance metrics to improve results.
Extraordinary communicator, both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
Demonstrated dedication with the ability to oversee projects from origin to execution.
Ability to responsibly use emerging technologies, including AI-enabled tools, to improve communication, member engagement, workflow efficiency, and service delivery.
A passion for hospitality and creating exceptional fan experiences, as well as for soccer, and growing the sport in the United States.
An active listener, with innate curiosity and an interest in understanding people.
Self-starter who takes ownership of outcomes, anticipates member needs, and resolves difficult situations with calm, sound judgment, and appropriate urgency.
Excellent time-management skills and attention to detail.
Committed to principles of diversity, equity, and inclusion, and to living club values and the Sounders FC Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, players, and fans.
This role requires regular on-site presence, Monday-Thursday, at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.
Positioning within the range at time of offer is based on job-related knowledge, skills, experience, internal equity, and current market conditions.
In addition to financial compensation, we provide a comprehensive benefits package designed to support your overall well-being and professional growth, including:
Continuous Growth Opportunities: We invest in your learning and development through various programs, resources, and experiences that support growth, internal mobility, and career advancement.
Educate prospective and current Season Ticket Members about Club membership benefits, amenities, and best practices.
We provide a $10,000 lifetime maximum fertility benefit through our healthcare plan to support employees in their family-building journeys.

Use AI responsibly as part of daily work to improve efficiency, clarity, and work outcomes.
We are committed to fostering a diverse and inclusive workplace where every employee is respected, valued and supported.

If you'd like to request an accommodation in the application or interview process, please do so by emailing the People & Culture Team.

This listing is sourced directly from Seattlesoundersfc's careers page and normalized into a canonical job model.