Avoca

Business Operations Manager

New York HQ

Sponsorship not specified$160k-$220kDetected 153 days ago

Financial ModelingLeadershipCommunication

About the role

We're hiring a Business Operations Manager to work directly with our leadership team.
This is a generalist operator role: you'll work across whatever the company needs most, with a meaningful focus on new vertical expansion.
We're at a stage where the right person can shape what this function looks like and what they grow into.

You'll help drive the 0-to-1 motion for bringing Avoca into new markets, identifying where to play, structuring and running early pilots, translating what you learn in the field into product direction, and turning early traction into repeatable revenue.
Structure and run design partner pilots from kickoff to first contracted ARR
Lead discovery and implementation calls, engage executive stakeholders and PE-backed operators directly
Build repeatable GTM playbooks as verticals graduate from pilot to scale
Beyond new verticals, you'll work on high-priority initiatives across the company. The specific projects will vary, but the through-line is consistent: own it end-to-end and move fast.
Own cross-functional initiatives that don't have a clear home, from GTM process design to PE partnership infrastructure to operational reporting
Build financial models, business cases, and analysis to support leadership decisions

Experience with vertical SaaS, AI-enabled products, or services businesses
Direct customer-facing or field experience in B2B
You've operated in environments where the answer wasn't handed to you - and you're better for it
You're a structured thinker who can simplify genuinely complex problems
You want to be in-office in NYC, surrounded by people who move fast and hold themselves to a high standard
Identify and close gaps in how the company operates, from process, tooling, data, or coordination
Act as connective tissue between product, GTM, and customer-facing teams
3-6 years in consulting, investing, or high-growth startups, ideally with some time in an operating role

The expected base salary for this role is $160,000-$220,000 with final compensation based on experience, skills, and qualifications determined during the interview process.
Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Our Recruiting team will share the full details as you progress through our hiring process.
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Comprehensive medical, dental, and vision insurance
Flexible PTO plus U.S. federal holidays
Commuter benefits and late-night rideshare
Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.

Avoca is transforming how home service companies engage with their customers.
Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
We're hiring a Business Operations Manager to work directly with our leadership team. This is a generalist operator role: you'll work across whatever the company needs most, with a meaningful focus on new vertical expansion.

This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.