Aris Search, LLC

Aris Search, LLC

Tier 2 MSP Specialist

Bozeman, MT, us · Senior · Full-time

Sponsorship not specified$60k-$70kDetected 62 days ago
CybersecurityDNSFirewallCiscoVoIPCommunicationSharePointCompTIA

About the role

  • We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
  • This is not a giant, faceless IT department where you sit in one narrow lane forever.
  • The company has been serving Montana businesses for decades and has built its reputation around practical technology solutions, responsive service and long-term client relationships.

Responsibilities

  • As a Tier 2 Technician, you'll handle escalated support issues, work directly with business clients and help keep their technology running smoothly.
  • Troubleshoot and resolve escalated desktop, server, network and cloud support issues
  • Support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and related admin tasks
  • Support VoIP/phone system issues, cabling-related coordination and other business technology systems as needed
  • Document issues, resolutions, client environments and repeatable processes clearly
  • Escalate appropriately when needed, but own problems until they are solved

Requirements

  • The ideal candidate is a true Tier 2 technician: past basic help desk, not yet pretending to be a senior architect, but technically strong, curious and dependable.
  • You should have experience with:

Nice to have

  • VoIP or business phone system experience
  • Firewall experience, especially SonicWall, Fortinet, Meraki, Sophos or similar
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco or vendor-specific credentials
  • Experience with structured cabling, surveillance systems or physical infrastructure
  • Familiarity with ConnectWise, Autotask, Datto, Ninja, Kaseya or similar MSP tools
  • Who Will Do Well Here
  • You'll probably enjoy this role if you:
  • Like solving messy, real-world problems

Skills

  • Tier 2 IT Support Technician
  • Bozeman, MT | Managed IT Services | Full-Time
  • Why This Role Is Worth Your Time
  • This is not password-reset purgatory.
  • Endpoint troubleshooting and remote support tools
  • Backup, antivirus/EDR and basic cybersecurity concepts
  • Ticketing systems and documentation
  • Onsite client support and professional communication

Compensation

  • This role offers a strong compensation and benefits package, including:

Benefits

  • Health coverage

Company info

  • Company Description
  • We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.
  • the pace is faster, the problems are broader and the learning curve is steeper.
  • But that's also why MSP technicians usually become sharper than people who only know one internal environment.
  • This is a good fit for someone who enjoys being useful, trusted and technically challenged.
  • For the right technician, this is a solid opportunity to earn well, get paid properly for overtime and join a company that invests more into benefits as tenure grows.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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