Skydio

Skydio

Deployment Engineer - Northeast

US Remote · Full-time

Sponsorship not specified$115k-$135kDetected 32 days ago
LinuxRESTProduct StrategyAccount ManagementCustomer SuccessHardware DesignGIS

About the role

  • A successful candidate will have deep knowledge in WiFi and cellular networking, and experience troubleshooting connectivity issues.
  • Work closely with internal teams to become an expert on Skydio's Deployment products, processes, specifications, and product roadmap
  • Communicate with customers to ensure that all of their needs are understood and addressed

Responsibilities

  • Collaborate with various internal departments to ensure that they fulfill all customer requests
  • Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment.
  • Build customer loyalty through proactive support and account management
  • Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks
  • At Skydio we believe that diversity drives innovation.
  • We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.

Requirements

  • Candidates must be based in the Northeast, with the ability to travel regularly to client sites across New York, Virginia, Pennsylvania, Washington, Massachusetts, Rhode Island, Vermont, and Maine.
  • Experience with WiFi networking required
  • Familiarity with cloud applications
  • Familiarity with Linux OS
  • Familiarity with mechanical / robotic systems
  • Ability to travel 75% of the time
  • Ability to acquire Part 107 certificate

Nice to have

  • Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries.
  • Basic software development knowledge (scripting)
  • Knowledge in IP networking & troubleshooting
  • Cloud Certifications
  • Degrees in Computer Science, GIS, Engineering, Geography, etc.
  • Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
  • Relocation assistance may also be provided for eligible roles.
  • For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility.

Skills

  • 3+ years experience supporting cloud connected devices

Compensation

  • At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
  • Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
  • Relocation assistance may also be provided for eligible roles.
  • The annual base salary range for this position is $115,000 - $135,000*.
  • Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
  • Compensation for certain positions may vary based on the position's location.

Benefits

  • Paid vacation time, sick leave, holiday pay and 401K savings plan.
  • This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
  • Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
  • Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.

Company info

  • The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise.
  • We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
  • Location Preference: Candidates must be based in the Northeast, with the ability to travel regularly to client sites across New York, Virginia, Pennsylvania, Washington, Massachusetts, Rhode Island, Vermont, and Maine.
  • Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
  • The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
  • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
  • Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
  • We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
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This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.