Retell AI
Senior Product Manager
San Francisco Bay Area · Senior · full-time
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About the role
- We have more customer stories than we can tell!
- As a Senior Product Manager, you'll take end-to-end ownership of core product areas that power millions of AI-driven conversations.
- This role is highly technical with a wide scope and a direct impact on our customers.
Responsibilities
- Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation.
- Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.
- Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.
- Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.
- 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products.
Requirements
- Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents.
Compensation
- Above-market pay (top 5 percentile) to attract exceptional builders.
Benefits
- 100% coverage for medical, dental, and vision insurance
- $200/month wellness reimbursement
- $300/month commuter reimbursement
- $75/month phone bill reimbursement
- $50/month internet reimbursement
- Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.
- Choose from three cash-equity balance options; no negotiation needed.
- Small teams, >$1M revenue/employee, and significant equity.
Company info
- Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.
- Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments.
Visa & Work Authorization
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas
This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.