IntusCare
Director of SRE (FTE)
Remote-USA · Director
No sponsorship$175k-$200kDetected 84 days ago
PythonBashGitAzureCloud PlatformsKubernetesTerraformCI/CDGitHub ActionsPrometheusGrafanaDatadogDevOpsSite Reliability EngineeringPlatform EngineeringCompliancePerformance ManagementPlaywrightTest AutomationHIPAAHL7/FHIREHR/EMRPatient CareLeadership
About the role
- Intus Care is a leader in innovative, data-driven healthcare solutions focused on enabling value-based care organizations. We are building a modern, cloud-native EMR platform purpose-built for PACE & value-based care organizations, designed from the ground up around scalability, interoperability, analytics, and operational efficiency. Data sits at the
- center of everything we do — from clinical decision support and quality outcomes reporting to payer analytics and population health insights.
Responsibilities
- Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering.
- Lead production reliability for the full platform, including monitoring, alerting, on-call operations, incident response, root cause analysis, and MTTR reduction.
- Manage external SRE vendors and partners, including service delivery, SLA governance, escalations, performance reviews, and compliance expectations.
- Partner with Security and Engineering leaders to ensure cloud infrastructure, CI/CD pipelines, and operational tooling meet HIPAA, SOC2, and internal security standards.
- Drive observability maturity using tools such as Grafana, Prometheus, logging platforms, tracing tools, and automated alerting frameworks.
- Collaborate with Product, Platform, and Engineering teams to embed reliability and quality best practices throughout the software development lifecycle.
- Drive adoption of AI-enabled automation and intelligent tooling to reduce manual toil, improve productivity, and strengthen operational excellence.
- We are building a modern, cloud-native EMR platform purpose-built for PACE & value-based care organizations, designed from the ground up around scalability, interoperability, analytics, and operational efficiency.
Requirements
- 12+ years of SRE, infrastructure, or platform engineering experience, with 5+ years of engineering leadership roles.
- Proven track record owning site reliability for complex, multi-tenant SaaS platforms with demanding availability requirements.
- Experience managing vendor relationships for managed infrastructure or SRE services, including SLA governance and performance management.
- Track record leading QA or quality engineering functions, including test automation maturity and release gate ownership.
- This role requires a leader who combines deep SRE and infrastructure expertise with strong operational management skills and the ability to influence engineering culture across multiple teams.
- Strong hands-on experience with cloud infrastructure, preferably Microsoft Azure, including AKS, networking, storage, IAM, and security services.
Nice to have
- Experience implementing AI-assisted SRE automation including runbook generation, anomaly detection, or incident triage tooling.
- Background working with Playwright or equivalent test automation frameworks in a QA leadership capacity.
- Work on systems where reliability directly impacts clinical care delivery for vulnerable patient populations.
- Shape engineering culture in a company that actively embraces AI-assisted software development with Claude Code.
- Familiarity with FHIR-native or EMR/EHR platform architectures and their specific reliability requirements.
- Why Join Intus Care?
- We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
Compensation
- The base salary range for this role is $175k- 200k.
- We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
- Final compensation will also include a variable component and stock options.
Benefits
- Intus Care is a leader in innovative, data-driven healthcare solutions focused on enabling value-based care organizations.
- Data sits at the center of everything we do - from clinical decision support and quality outcomes reporting to payer analytics and population health insights.
- Define, measure, and continuously improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics across all products and services.
- Lead QA engineering strategy with a focus on automation, regression prevention, test coverage, and reducing escaped defects in production.
- Build, mentor, and scale high-performing SRE and QA teams while fostering a culture of ownership, accountability, learning, and continuous improvement.
Visa & Work Authorization
- This position is not eligible for sponsorship.
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This listing is sourced directly from IntusCare's careers page and normalized into a canonical job model.