ServiceTitan

Customer Success Manager, Enterprise

US Remote

Sponsorship not specifiedDetected 30 days ago

Project ManagementRecruitingOnboardingCustomer SuccessLeadershipCommunicationMentoringAdaptability

About the role

We bring passion to what we do every day because what we do matters to real people.
If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
It's about the experiences we have, people we meet, and the perspectives we share.

Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue.
The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software.
Here's how we'll support you in doing some of the most impactful work of your career:

4+ years of combined experience account and/or project management experience in a customer facing role.
So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions
all hiring decisions are made by our hiring teams.

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
We accompany our customers every step of the way from the moment they partner with us to the end of their journey.
We are a group of driven, intelligent, hard-working, and fun people.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.