Harris healthcare

Harris healthcare

Lien Negotiator, Personal Injury

California, United States

Sponsorship not specified$31k-$60kDetected 2 days ago
ComplianceNegotiationExcelProcess ImprovementOnboardingCustomer SupportCadenceHIPAAEHR/EMRLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Key Performance Indicators (KPIs) KPI Description Cadence Collections Performance Achieve assigned monthly and quarterly collection targets for the California PI portfolio.
  • Monthly Escalation Accuracy Percentage of accounts correctly identified and escalated to the PI Manager for legal, managerial, or strategic intervention.
  • Monthly Aging & Recovery Rate Reduction in 90+ day aged receivables and recovery rate on assigned PI accounts.

Responsibilities

  • Manage a portfolio of California Personal Injury accounts from assignment through resolution, utilizing strategic collection efforts to maximize recoveries.
  • Monitor case progression, document all account activity, and ensure assigned accounts remain within established follow-up timelines and performance benchmarks.
  • Apply advanced knowledge of California Personal Injury lien laws, settlement processes, and payer practices to develop effective recovery strategies.
  • Maintain accurate, detailed, and timely documentation of all account activity, correspondence, negotiations, and case updates within CONEXEM and the department's shared Live Excel report.
  • Support internal audits and quality assurance initiatives by maintaining complete, accurate, and audit-ready account records.
  • Partner with the PI Manager to develop and execute account strategies aligned with departmental goals and client expectations.
  • Collaborate with Case Status Representatives, Account Representatives, Billing, and Payment Posting teams to ensure seamless account progression and issue resolution.

Requirements

  • 4+ years of experience in California Personal Injury collections, with demonstrated expertise in lien recovery, attorney negotiations, and settlement follow-up.
  • Strong working knowledge of California Personal Injury lien laws, Letters of Protection (LOPs), med-legal billing, and liability insurance claims.
  • Proficiency with EMR and collections management systems, including the ability to maintain accurate account documentation and reporting.
  • Excellent written, verbal, and negotiation skills, with the ability to communicate effectively with attorneys, law office staff, insurance adjusters, and internal stakeholders.
  • Demonstrated leadership, mentorship, or subject matter expertise within a collections or revenue cycle environment.
  • Experience working within a structured Revenue Cycle Management (RCM) environment with established SOPs, quality standards, and KPI-driven performance metrics.
  • Advanced knowledge of California Personal Injury settlement processes, lien enforcement, and attorney negotiations.
  • Experience assisting with employee onboarding, training, coaching, or process improvement initiatives.
  • Required
  • Proven ability to independently manage a high-volume, complex portfolio of Personal Injury accounts while consistently meeting performance expectations.
  • Strong analytical and problem-solving skills with the ability to develop effective collection and negotiation strategies.
  • Preferred
  • Previous experience in a Lead Collector, Senior Collector, Lien Negotiator, or similar senior-level collections role.
  • Key Performance Indicators (KPIs)

Nice to have

  • Conduct professional negotiations with attorneys, insurance carriers, adjusters, and third-party administrators in accordance with established SOPs and workflow standards.
  • Identify barriers to resolution and promptly escalate accounts requiring legal, managerial, or strategic review to the PI Manager.
  • Meet or exceed established performance metrics, including collections, account aging, follow-up compliance, productivity, and resolution timelines.
  • Navigate the complexities of California Personal Injury billing, including attorney liens, Letters of Protection (LOPs), liability insurance claims, and settlement negotiations to maximize account recovery.
  • Stay informed of changes to California legislation, case law, payer practices, and industry trends that may impact collection strategies or recovery outcomes.
  • Serve as the department's primary resource for California Personal Injury collections, providing guidance on complex accounts, lien disputes, settlement negotiations, and procedural questions.
  • Share best practices, negotiation techniques, and workflow knowledge to strengthen team performance and promote operational consistency.
  • Model professionalism, accountability, and effective communication in all interactions with attorneys, adjusters, clients, and internal stakeholders.

Compensation

  • $31k-$60k
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