Mariadbplc

Enterprise Customer Success Manager - GridGain

Remote - US · Full-time

No sponsorship$70k-$75kDetected 6 days ago

LinuxComputer VisionRecruitingCustomer SuccessCustomer SupportCadenceCollaborationTime Management

About the role

Enterprise Customer Success Manager MariaDB is making a big impact on the world.
Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday.

Manage and maintain customer portfolio in achieving the company's Net Retention goals.

2-4 Years of experience in customer facing roles within enterprise software.
Strong understanding of MariaDB & GridGain features, architecture, Apache Ignite ecosystem, and common use cases in enterprise, high-throughput solutions.
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
Always represent the company in a knowledgeable and professional manner.
Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
Excellent time management and organization skills.
Preferred 1-2 Years of technical experience in technical support roles within IT
Ability to develop and maintain C-Level relationships.
Ability to deliver custom ROI analysis for your customer portfolio.
Comprehensive understanding of customer success principles.
Can speak to new features and quickly speak to new releases of MariaDB & GridGain software and enterprise extensions.
High attention to detail.
Proficient in identifying and understanding complex business needs as it relates to Maria DB and / or GridGain environments.

Enterprise Customer Success Manager
MariaDB is making a big impact on the world.
Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.

The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus.

The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus.
Salary is one component of MariaDB's total rewards package.
Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
Responsible for measuring, managing, and improving customer health, engagement, and value realization.
To request an accommodation due to a disability, please inform your recruiter.

Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
Guide new customers through onboarding for MariaDB and / or GridGain deployments, consulting on best practices to ensure customers receive maximum performance and value.
Become a trusted advisor and advocate for customers within the company.
Understand customers data management strategies effectively articulating additional improvements and/or new strategies leveraging MariaDB & GridGain capabilities.
Identify proactive opportunities to work with and provide value to customers.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted.
At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success.

At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.

This listing is sourced directly from Mariadbplc's careers page and normalized into a canonical job model.