Aura798
Customer Support Specialist
San Antonio, Texas, United States
Sponsorship not specifiedDetected 8 days ago
Outbound SalesCustomer SupportLeadershipCommunication
About the role
- Works as part of the Customer Experience team to provide superior service to Aura customers
- Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura's products and services
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
Responsibilities
- Come build with us!
- Manage a high volume of inbound calls and deliver a positive experience for each caller
- Aura offers a generous package to support our employees' personal and professional lives.
Requirements
- Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately
- Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy
- must have dedicated hard-wired internet access w/ethernet cable
- Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly hired employees must successfully complete New Hire Orientation and the Credit Education training program, then pass all certification exams
- Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred
- Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet access w/ethernet cable
Nice to have
- 2 years of experience in a customer service or call center environment preferred
- Prior experience with upselling is preferred but not required (willingness to learn is a must)
- Experience working with Microsoft Windows and Google Suite environment
- comfort with Mac systems preferred
Skills
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
Benefits
- Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more!
Company info
- Conduct outbound calls when following up with customers
- Aura is on a mission to create a safer internet.
- In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.
- We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura.
- In this role, you'll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers.
Equal opportunity
- If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.
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This listing is sourced directly from Aura798's careers page and normalized into a canonical job model.