AbbVie
Program Manager, Ambassador Resource Center, Patient Services
Mettawa, IL, United States
Sponsorship not specifiedDetected 20 hours ago
Project ManagementPerformance ManagementCustomer SupportPatient CareLeadershipProblem SolvingOrganizational Skills
About the role
- For more information about AbbVie, please visit us at www.abbvie.com.
- Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
- Talent will be hired at a level commensurate with experience.
Responsibilities
- Partner with OP's to identify new and existing initiatives and ensure training drives operational goals
- Partner with AbbVie senior leadership to identify and drive completion of identified initiatives
- Liaison With Key Business Partners
- Partner with USPST to drive initiatives across patient services within ARC
- Partner with AbbVie Compliance team to drive compliance initiatives across patient services within Team Connex
- Partner with IQVIA to ensure systems training is specific to ARC and drives appropriate documentation
- Monitor quality scores through Virtual Observe, drive enhanced patient experience through training initiatives
- Partner with LO training team to continue to deliver and enhance new hire training
- Partner with senior leadership to determine appropriate topics for National Business Meetings and deliver content
- Partner with LO training team to deliver appropriate training content, drive positive team culture around patient experience, and ensure alignment on training/quality and compliance goals
Requirements
- Position requires BS degree in a related area.
- 4 to 5 years of Contact Center or Customer Service experience.
- 2+ years of experience supporting outsourced vendor customer service operations including partnerships with international vendor
Benefits
- AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Company info
- We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Equal opportunity
- Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
- https://www.abbvie.com/join-us/reasonable-accommodations.html
This listing is sourced directly from AbbVie's careers page and normalized into a canonical job model.