SEO (Sponsors for Educational Opportunity)

Manager, Data, Operations, and Reporting

New York, New York, United States · Full-time

Sponsorship not specified$71k-$83kDetected 1 day ago

Data VisualizationProject ManagementSEOSalesforceCRMExcelAuditingLogisticsCommunicationCollaborationProblem Solving

About the role

Ensure alignment of data across integrated technology platforms, supporting data flow and integration between Salesforce, Tableau, Monday.com, and other systems used by the Operations team.
Prepare ad hoc data pulls, analysis, and reports in response to requests from senior leaders and cross-functional teams, ensuring accuracy and appropriate urgency in all deliverables.
Monitor and flag data anomalies, reporting discrepancies, or incomplete records to the Assistant Director for timely resolution.

Responsibilities

Oversee workflows, governance protocols, and data standards in Salesforce that support accurate and auditable partner contribution tracking, participant records, and engagement history.
Partner with the Finance team and the Assistant Director, Data & Reporting to manage the partner contribution lifecycle, tracking pledge and invoice status, flagging outstanding items, and assisting with reconciliation of contribution data.
Support participant enrollment and system tracking, including enrolling participants in relevant platforms and monitoring progression through program stages - as directed by the Assistant Director or Director.
Support administrative and financial processes as needed, including payment requests, expense documentation, and other operational support tasks.
Perform other assigned duties in support of Operations team goals and the overall mission of the organization, including special projects, data clean-up, and special population management.
This role supports the full scope of the Data & Reporting function - including Salesforce CRM maintenance, partner analytics and reporting, data integrity, and stakeholder responsiveness.
The Manager also works closely with the Director, Operations, Data & Reporting to manage and contribute to broader Operations team projects and initiatives as directed.
In collaboration with the Assistant Director, Data & Reporting, maintain the integrity and accuracy of corporate partner and participant data in Salesforce, including populating, updating, and auditing records to ensure consistency across all partner and program data fields.
Conduct regular data audits and clean-up activities to identify and resolve inconsistencies, duplicates, or gaps across program and partner data sets.
Reporting & Analytics Support

Requirements

Bachelor's degree required, or equivalent relevant work experience.
experience in nonprofit or educational settings a plus.
Passion for SEO's Mission: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals launching careers in Corporate America, and a genuine dedication to closing opportunity gaps.
Data Accuracy & Attention to Detail: Meticulous in data entry, record maintenance, and reporting
understands that data integrity is the foundation of sound decision-making and takes pride in maintaining high standards across all systems and outputs.
adept at learning new systems and tools quickly. Intermediate to advanced Excel skills preferred.
Teamwork & Collaboration: A strong team player who works effectively across the Operations team - supporting both the Assistant Director and the Director - and builds productive relationships with program colleagues across SEO Career & Alternative Investments.
Initiative & Problem-Solving: Proactive in identifying what needs to get done, flagging issues before they become problems, and bringing a solution-oriented mindset to operational and data challenges.

Nice to have

Proficient in MS365, Box, and Monday.com
experience with Salesforce CRM and Tableau required
Intermediate to advanced Excel skills preferred.
2-4 years of professional experience in operations, data management, program coordination, or a related field
Experience working with Salesforce CRM required
familiarity with Tableau, Monday.com, or comparable reporting and project management tools strongly preferred.
Technical Proficiency: Proficient in MS365, Box, and Monday.com

Compensation

$70,500 - $83,000

Benefits

Build and maintain Tableau dashboards and recurring reports that track partner health, participant engagement, placement outcomes, and contribution pipeline - ensuring data is current and displays accurately.
Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.
This makes the Manager a versatile member of the Ops team - one who brings both focused data and reporting support to the Assistant Director and flexible project capacity to the Director and the broader team.
Serve as a flexible resource for priority workstreams across the broader Ops team by leading cross-functional Operations team projects and initiatives as assigned by the Director, Operations, Data & Reporting.
Provide shared inbox coverage and respond to inquiries from SEO Career & Alternative Investments participants, program staff, and partners as needed, routing requests to the appropriate team member in a timely manner.

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