Copado
Director, Renewals
Chicago, IL · Director · Full-time
Sponsorship not specifiedDetected 1 day ago
DevOpsSalesforceForecastingCustomer SuccessLeadership
About the role
- The Director of Renewals, AMER is a senior leadership role responsible for owning and scaling the full renewal motion across the Americas region.
- This role requires a proven operator who can balance hands-on deal leadership with team development and cross-functional influence at the executive level.
- Comprehensive health, dental, and vision insurance.
Responsibilities
- Renewals Leadership: Lead, coach, and scale a team of Renewals Managers across the AMER region, setting clear performance expectations and fostering a high-accountability culture.
- Revenue Retention Ownership: Own GRR and NRR targets for the AMER book of business, driving strategy and execution to meet or exceed retention goals quarter over quarter.
- Strategic Renewal Planning: Develop and execute a regional renewals strategy that accounts for customer segmentation, risk tiering, and expansion potential across the full renewal lifecycle.
- Executive Escalation & Deal Leadership: Serve as the senior escalation point for complex, high-value, or at-risk renewals, engaging directly with customer executives and internal stakeholders to drive resolution.
- Process & Tooling Excellence: Define, implement, and continuously improve renewal workflows, playbooks, and tooling to increase team efficiency and reduce time-to-close.
- Contract & Compliance Governance: Partner with Legal and Finance leadership to ensure contract terms are current, compliant, and aligned with company policy; eliminate contract expiration risk across the region.
- Expansion & Upsell Strategy: Collaborate with Account Executives and CSMs to identify and accelerate expansion opportunities, increasing Copado's footprint and revenue within the existing customer base.
- Talent Development: Recruit, onboard, and develop renewals talent; build a bench of high-performing professionals capable of growing within the organization.
- Own GRR and NRR targets for the AMER book of business, driving strategy and execution to meet or exceed retention goals quarter over quarter.
- Develop and execute a regional renewals strategy that accounts for customer segmentation, risk tiering, and expansion potential across the full renewal lifecycle.
Compensation
- Competitive salary and performance-based bonuses.
- Copado's pay ranges reflect On Target Earnings (OTE), which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets.
Benefits
- Own regional renewal forecasting with a high degree of accuracy; deliver executive-level reporting on pipeline health, churn risk, and retention performance to senior leadership.
- Build strong working relationships with Sales, Customer Success, Product, and Finance leadership to align on customer health signals, expansion opportunities, and risk mitigation strategies.
- Benefits Copado offers a comprehensive benefits package, which includes:
- In addition to our outstanding benefits package, eligible full-time employees may also qualify for Copado's equity program.
Equal opportunity
- 401(k) Plan Paid Time Off Wellness Perks Copado is an Equal Employment Opportunity and Affirmative Action Employer.
This listing is sourced directly from Copado's careers page and normalized into a canonical job model.