Pernod Ricard

Manager, Knowledge & Employee Experience

Windsor, ON

Sponsorship not specified$90k-$113kDetected 23 days ago

Data ScienceStakeholder ManagementProcess ImprovementHRISCommunicationCollaborationTime Management

About the role

This role is responsible for enhancing the employee and manager experience by designing and delivering a seamless, digitally enabled journey across all stages of the employee lifecycle.
This role is perfect for someone who enjoys simplifying the way people work and creating experiences that help employees and leaders succeed.

Manage and maintain P&E operational knowledge content including policies, procedures, FAQs, onboarding resources, and employee support documentation ensuring it remains accurate, current, compliant and easily accessible
Develop and lead governance, standardization and lifecycle of knowledge management practices and articles
Improve searchability, usability, and structure of knowledge content to support employee and manager self-service and AI consumption
Partner with P&E SMEs to identify knowledge gaps and continuously improve operational documentation
Support knowledge frameworks that enable AI-powered support tools, chatbots, and self-service capabilities
Employee Lifecycle & People Shared Services Support
Manage and maintain process workflow and employee journey mapping while continuously improving across lifecycle stages, ensuring each stage is supported by accessible knowledge
Manage and optimize the Employee Portal and Chatbot performance and experience
Develop and maintain reporting related to service delivery, knowledge utilization, employee inquiries, case deflection, failed searches, and process effectiveness

Ability to data mine and synthesize large amounts of data in different formats/structures and identify key trends
Strong understanding of HR Operations/Shared Service models, Payroll, Employee Lifecycle processes
Project/time management with ability to meet stringent deadlines
Experience with Workday and Report creation
Required: Bachelor's degree (Business, Computer/Data Science)
Strong analytical & diagnostic skills with an aptitude and passion for process improvement
Data driven decision making and insights generation
Process design and continuous improvement
Cross functional collaboration and stakeholder management
Customer centric mindset with a focus on simplifying experiences

6 + years of previous experience in HR Operations, employee lifecycle management, shared services or HR technology
Strong understanding of HR systems, case management tools, and knowledge management platforms
Experience with digital employee experience design and self-service strategies
Exposure to AI, automation, or chatbot or virtual agent technologies preferred
Demonstrated ability to operate across regional teams and influence stakeholders
Experience with process & workflow optimization, AI-enabled service delivery
Experience supporting operational process improvement, knowledge management, or employee experience initiatives preferred

Learn about our rich heritage by clicking HERE for Corby and HERE for Hiram Walker.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution.

Partner with Total Rewards and People Shared Services teams to improve and optimize operational workflows, employee lifecycle processes and employee experiences through AI and automation initiatives

Join Corby Spirit and Wine Limited and Hiram Walker & Sons Ltd.,: Where Moments Matter
At Corby and Hiram Walker, we're more than a company - we're curators of unforgettable moments.
Our portfolio boasts some of Canada's most iconic and award-winning brands, including J.P. Wiser's, Lot No.
40, Pike Creek, and Gooderham & Worts Canadian whiskies, Polar Ice vodka, Lamb's rum, Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group's Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines.
But that's just the beginning.
Through its affiliation with Pernod Ricard, Corby represents leading international brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, a leading portfolio of American whiskey brands including Jefferson's, Rabbit Hole, and Skrewball™ whiskey., and Perrier-Jouët and Mumm champagnes, - making our portfolio the most comprehensive in the market.
Why Choose Us?

This listing is sourced directly from Pernod Ricard's careers page and normalized into a canonical job model.