Rollkall Technologies LLC

Rollkall Technologies LLC

Tier 2 Customer Support Specialist

Irving, TX

Sponsorship not specifiedDetected 2 days ago
SQLJiraSalesforceCustomer SupportZendeskLeadershipCommunication

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The right person has a Tier 2 mindset: someone who can independently work through what Tier 1 can't close out, resolve as much as possible before it needs engineering time, and clearly track and communicate what remains.
  • TOOLS & TECHNOLOGIES Salesforce, Zendesk, Slack, Google Workspace, Jira, SQL (query and basic data adjustments), reporting and financial systems; ability to quickly learn proprietary platforms, workflows, and internal tools.
  • RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities

  • RollKall is seeking a Tier 2 Customer Support Specialist to join our Customer Support team.

Nice to have

  • As such, RollKall employees are required to work in the office three days each week unless they have been officially authorized to work in a different capacity.
  • Navigate and query our SQL database to investigate data issues, pull records, and identify the root cause when platform tools alone don't give enough visibility.
  • Make basic, guided data-level adjustments in SQL where appropriate under established guardrails.
  • Log and continuously track issues in Jira through their full lifecycle - not just at initial escalation - keeping status accurate so engineering and leadership always know where things stand.
  • Keep Management informed on trends, blockers, and recurring issues.
  • Exercise sound judgment on what can be resolved independently versus what genuinely needs engineering, protecting engineering's time for issues that truly require it.
  • TOOLS & TECHNOLOGIES Salesforce, Zendesk, Slack, Google Workspace, Jira, SQL (query and basic data adjustments), reporting and financial systems
  • ability to quickly learn proprietary platforms, workflows, and internal tools.

Company info

  • RollKall was founded by a retired police officer with one goal in mind: help public safety professionals-police, firefighters, EMTs-connect with their communities through something called off-duty work.

Equal opportunity

  • equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Visa & Work Authorization

  • As such, RollKall employees are required to work in the office three days each week unless they have been officially authorized to work in a different capacity
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This listing is sourced directly from Rollkall Technologies LLC's careers page and normalized into a canonical job model.