The Baldwin Group
Customer Service Representative - MSI
Keller, Texas, US
Sponsorship not specifiedDetected 5 days ago
Outbound SalesCustomer SupportUnderwriting
About the role
- We have a passion for crafting solutions for the important risks facing individuals and businesses.
- The Customer Service Representative takes incoming calls and places outbound calls as necessary.
- Processes and replies to Customer Service emails as assigned by leadership.
Responsibilities
- Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
- Documents all activity in on-line client file to ensure quality and responsiveness.
- Maintains a quality result by following established procedures and making recommendation for changes.
- Bring on your challenges and let us show you how we build insurance better.
Requirements
- Minimum of 2 years of Customer Service experience and/or 1 year of Call Center experience
- Must have Personal Lines Insurance License
- The ability to learn appropriate firm software systems.
- The ability to learn insurance products and grow in product knowledge.
- The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
Benefits
- Education, Experience, Skills and Abilities
Company info
- Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
- As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs.
- Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority.
- We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.
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