Thunes
Fraud Risk Manager
San Francisco, California, United States
Sponsorship not specifiedDetected 35 days ago
SQLIncident ResponseStakeholder ManagementOperations ManagementOnboardingCustomer SupportSensorsCommunication
About the role
- About Thunes Thunes is the Smart Superhighway for money movement around the world.
- Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies.
- Thunes' Network connects directly to over 12 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Responsibilities
- Develop and maintain the enterprise fraud risk program across pay in and payout payment flows.
- Design scalable fraud governance, escalation, and incident response procedures.
- Own configuration and optimization of real time fraud rules, velocity checks, behavioral monitoring, and transaction risk scoring.
- Implement and refine fraud detection models using transaction data, user behavior, device intelligence, and external risk signals.
- Lead fraud tuning exercises to improve detection accuracy while minimizing false positives and customer friction.
- Partner with operations teams to improve alert handling, queue management, and SLA performance.
- Support dispute, chargeback, account takeover, synthetic identity, and payment abuse investigations.
- B2B Customer Support & Advisory
- Support customer onboarding and ongoing fraud risk reviews for high-risk clients, payment flows, and use cases.
- Collaborate with Product and Engineering teams to implement fraud tooling, integrations, and automation initiatives.
Requirements
- 5+ years of experience in fraud risk management within payments, fintech, banking, or financial services.
- Strong understanding of payment ecosystems including cards, ACH, wallets, and payout platforms.
- Experience managing real time fraud monitoring systems and fraud decisioning tools.
- Knowledge of account takeover, synthetic identity fraud, first party fraud, chargebacks, and payment abuse trends.
- Experience with fraud vendors and tools such as Stripe Radar, Kount, Unit21, or similar platforms.
- Ability to analyze transaction data and translate fraud insights into operational controls and strategic recommendations.
- Experience supporting B2B payment environments.
- Experience with SQL, BI tools, or fraud analytics platforms.
- Strong stakeholder management and communication skills.
- Experience building fraud processes in high growth or evolving operational environments is preferred.
- Preferred Skills
- Experience developing fraud metrics, dashboards, and executive reporting.
Nice to have
- Define fraud risk appetite, control frameworks, and operational standards aligned with business objectives.
- Establish fraud prevention and detection strategies for ACH, cards, wallets, wires, and alternative payment methods.
- Monitor fraud trends, attack patterns, and emerging payment threats to proactively adjust controls.
- Oversee fraud investigations, case management, and operational workflows across payment and payout channels.
- Establish KPIs, reporting, and dashboards for fraud performance, operational efficiency, and loss trends.
- Assist with escalations related to fraud events, suspicious activity, and payment abuse.
- Contribute to audits, regulatory inquiries, and internal control assessments related to fraud risk management.
Company info
- Act as a fraud subject matter expert for B2B customers and internal stakeholders.
- Provide recommendations to customers on fraud controls, transaction monitoring, and operational best practices.
This listing is sourced directly from Thunes's careers page and normalized into a canonical job model.