Vanta

Customer Success Manager, Growth – Bilingual (Spanish/English)

Remote U.S

No sponsorshipDetected 36 days ago

ComplianceCustomer SuccessHIPAACommunicationProblem SolvingCritical ThinkingPublic Speaking

About the role

We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies.

Willingness to collaborate with others and drive mutually beneficial outcomes
Partner with your Growth CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
Liaise with Support and Finance to help quarterback resolutions for customer issues
Virtual team building activities, lunch and learns, and other company-wide events!

Work effectively in a highly ambiguous, ever-changing environment
Experience working in the security or compliance industry is preferred
Possess clear and thoughtful communication skills, with strong critical thinking ability
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
Remote workspace, internet, and cellphone stipend

Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English language
Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
At Vanta, our mission is to help businesses earn and prove trust.
As Vanta's Customer Success Manager, Growth - Bilingual (Spanish/English), you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale.
Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible.
As Vanta's Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.

Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

This listing is sourced directly from Vanta's careers page and normalized into a canonical job model.