Branch
Principal Product Operations Manager
Canada, Austin, TX · Principal
Sponsorship not specifiedDetected 35 days ago
Machine LearningLLMsRAGA/B TestingUX ResearchProduct ManagementJiraRoadmappingCustomer SuccessResearchLeadershipCommunicationCollaboration
About the role
- From click to conversion, we make growth measurable.
- We take pride in making meaningful investments in our team's health, wealth, and growth so individuals can thrive as we scale.
- Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we're big enough to matter, small enough for you to make a real impact.
Responsibilities
- Build and scale the Product Operations function, including establishing how AI tools augment each operational role and where automation can reduce manual coordination overhead.
- Own end-to-end product lifecycle operations including planning processes, prioritization frameworks, delivery mechanisms, and post-launch measurement systems.
- Identify, pilot, and operationalize AI-powered tools and agentic workflows across product, engineering, and design teams, evaluating where AI can handle execution, so teams focus on higher-order decision-making.
- Lead cross-functional initiatives spanning product, engineering, GTM, and customer success to accelerate time-to-market and improve feature adoption, using automated coordination and shared intelligence layers to reduce friction across team boundaries.
- Design and operationalize a Voice of the Customer program that integrates quantitative and qualitative signals, including in-app analytics, support data, user research, and revenue impact, and deploy AI to continuously synthesize that signal at scale into prioritized, actionable product insights.
- Partner with Product Leadership and the executive team on strategic planning, resource allocation, and portfolio management decisions.
- Practical AI fluency: experience deploying AI/ML workflows into product development processes, building or shipping products with AI capabilities, and a working understanding of core concepts (LLMs, agents, RAG, prompt engineering) sufficient to evaluate tools, guide implementation, and hold technical teams accountable.
- Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.
- We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters.
- Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.
Requirements
- Required: 12+ years in product management, product operations, technical program management, or strategy roles, with 6+ years leading operations or cross-functional teams in a B2B SaaS environment.
- Experience driving adoption of AI-powered tooling and workflows at scale.
Compensation
- The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions.
Benefits
- If you're excited by the grit of building, rapid learning, and shaping the future of customer growth, you'll find your place here.
- This includes integrating AI into how we synthesize customer feedback, track roadmap health, and enable teams to make faster, better-informed decisions.
- At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package.
- From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees.
- For detailed information on the benefits specific to your position, please consult with your recruiter.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Company info
- Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies.
- The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent.
- With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
- Branch is an award-winning employer headquartered in Mountain View, CA.
- World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
- Own product knowledge management, ensuring internal teams and customers understand product capabilities and roadmap direction, including building AI-assisted tools for self-serve knowledge access and employee onboarding.
- At Branch, we power every touchpoint with links that work and insights that prove it.
Equal opportunity
- Branch is an equal opportunity employer.
Visa & Work Authorization
- This role is fully remote and does not qualify for relocation or visa sponsorship
This listing is sourced directly from Branch's careers page and normalized into a canonical job model.