Branch

Branch

Enterprise Support Specialist

Remote (domestic USA)

Work authorization required$60k-$65kDetected 13 days ago
Project ManagementAccount ManagementExcelCustomer SuccessCustomer SupportZendesk

About the role

  • Investigate and resolve technical issues stemming from integrations.
  • Understand the customer experience and identify areas to improve the product and/or operations.

Responsibilities

  • Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
  • Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
  • Requires phone support and customer callbacks.

Requirements

  • Ability to identify, troubleshoot issues, and propose simple solutions
  • Must be currently authorized to work in the USA without sponsorship or transfer.
  • Previous B2B support experience in SaaS and/or fintech
  • Proficient in Excel / Google Sheets
  • Excellent communicator both verbal and written
  • Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
  • Coachable - Open to feedback and can show improvement
  • Compensation:
  • The base compensation range for this role is 60-65k. The salary range displayed reflects an average base salary range for the position across all the US. The base salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes equity or benefits.
  • This position is classified as REMOTE within the United States of America.
  • We are unable to hire candidates located outside of the domestic U.S.

Nice to have

  • Project management experience (preferred)
  • Experience with Zendesk support software a plus

Compensation

  • The base compensation range for this role is 60-65k.
  • The salary range displayed reflects an average base salary range for the position across all the US.
  • The base salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc.
  • The base salary range listed excludes equity or benefits.

Benefits

  • Market-leading medical, dental, and vision insurance
  • Free Premium-Tier Origin Financial Wellness subscription
  • Monthly home-office stipend
  • 12-weeks paid parental leave for birthing and non-birthing parents
  • Flexible time off + sick and safe time
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We're committed to building and delivering more inclusive, transparent, and frictionless financial products.
  • Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter-and they can directly impact our products, company, and culture.
  • We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
  • Come join our team as we develop new ways to improve the lives of working Americans.
  • https://www.branchapp.com/about
  • Branch is an equal opportunity employer and we value diversity at our company.
  • No third-parties, please.
  • View how Branch collects your personal data here.
  • Branch is on a mission to empower workers with financial freedom.
  • We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services.
  • We're committed to building and delivering more inclusive, transparent, and frictionless financial products.
  • Our goal of empowerment extends to our own employees, too.

Equal opportunity

  • equal opportunity employer and we value diversity at our company.

Visa & Work Authorization

  • Must be currently authorized to work in the USA without sponsorship or transfer.
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This listing is sourced directly from Branch's careers page and normalized into a canonical job model.