Northbridge Financial Corporation

Northbridge Financial Corporation

Bilingual Client Bill Representative (French/English

Toronto, ON

Sponsorship not specified$43k-$65kDetected 7 days ago
CRMAccountingAuditingCustomer SupportLeadershipProblem SolvingMentoringMicrosoft OfficeAccounts PayableProperty & Casualty

About the role

  • The most important characteristic of our Client Billing team is the level of customer service they provide.
  • Working with brokers, agents and clients over the phone or email they respond in a timely manner and can come up with payment solutions that suit both the client and the customer.
  • In supporting the Premium Accounting team, they bill insureds for their premiums while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums.

Responsibilities

  • When our brokers, agents and clients have a question about the billing of their insurance premiums, the Client Bill team provide excellent customer service to answer and support their needs.
  • They maintain daily and weekly reports, notify brokers and insureds of missing bank information and overdue payments, while also auditing files on a regular basis to look for discrepancies and inconsistencies.
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

Requirements

  • 2+ years of front-line customer service experience
  • Must be fully bilingual in both English and French, verbally and in writing
  • Proficiency in Microsoft Office applications

Compensation

  • The base salary range for this role is $43,000 - $65,000, which reflects the expected base pay – not the total compensation package.

Benefits

  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
  • We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

Company info

  • We're Northbridge Financial.
  • We're proud to be 100% Canadian and owned by Fairfax Financial.
  • We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands.
  • We have a reputation for being one of Canada's leading commercial property and casualty insurance company.
  • Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.
  • We're a company of passionate people who put people first.
  • Do you want to join a team that believes in working hard - and having fun at work - all while making a difference?
  • Look no further than Northbridge.
  • At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all!
  • No matter who you are or what makes you unique, we welcome you.
  • Please let us know how we can assist or accommodate you during the selection process.
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This listing is sourced directly from Northbridge Financial Corporation's careers page and normalized into a canonical job model.