NeuraFlash, Part of Accenture

Release Manager

Remote - United States

Sponsorship not specifiedDetected 27 days ago

AWSCI/CDDevOpsLLMsIncident ResponseConfluenceSalesforceCadenceLeadershipCommunicationCollaborationSharePoint

About the role

From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Build and manage an integrated release calendar across products and environments (e.g., Chat bi-monthly
Define and drive readiness gates (intake → architecture/security/ops readiness → CAB → Go/No-Go).
Maintain standardized templates and a release evidence repository (Confluence/SharePoint).
Build and manage an integrated release calendar across products and environments (e.g., Chat bi-monthly; Voice/Telephony scheduled windows).
Create/coordinate change requests for production deployments in the ITSM tool.
Operational readiness and support enablement
Validate access readiness for support and incident response across environments.
Plan and manage hypercare, including triage cadence and reporting.
Coordinate priority incident/ticket triage meetings and drive resolution ownership.
Lead release retrospectives and ensure action items are owned and completed.

10+ years of experience in release management, change management, IT operations, incident/program delivery, or technical delivery leadership in an Enterprise Delivery.
Strong working knowledge of ITSM change governance (CAB), incident/problem processes, and operational readiness practices.
Ability to understand technical architectures and ask the right questions about monitoring, rollback, dependencies, and risk.
Knowledge Articles, runbooks, escalation paths
Collect and track approvals from required governance bodies (Cyber, Privacy, ARB, CAB, AMS).

Experience with contact center / telephony / digital customer platforms and vendor integrations.
Expertise with cloud operations, CI/CD, environment management, and observability practices.
Experience coordinating security/privacy reviews and approval evidence for production changes.
Core Deliverables / "What good looks like"
A complete Production Readiness package per release with all links, approvals, and evidence.
A clear readiness scorecard with documented risks/waivers and mitigation plans.
Structured hypercare with measurable incident/ticket traction and clean BAU handoff.
No "unknown owner" tasks: clear RACI and documented decision log for Go/No-Go.

Produce stakeholder reports on release health, incidents, trends, and follow-ups.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law

This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.