The Black Tux

The Black Tux

Retail Supervisor, Manhattan

Manhattan, NY

Sponsorship not specifiedDetected 5 days ago
Customer SupportCommunicationCollaborationMentoringMicrosoft Office

About the role

  • In this role, you'll be joining the Retail team.
  • The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers.
  • This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way.

Responsibilities

  • aiding in styling, event setup and checkout. This role supports the showroom's revenue goals while fostering an environment of collaboration, innovation, and elevated customer service.
  • Lead by example in delivering an exceptional customer experience, ensuring the team follows.
  • Support the TBT Showroom Manager in creating a cohesive and collaborative team culture by identifying and articulating opportunities for improvement.
  • Offer ongoing support, guidance, and development opportunities to team members, helping them reach their full potential.
  • Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge.
  • Support inventory tasks, including supply requests, cycle counts, and damage processing.
  • Ensure appointment accuracy and follow up on necessary audits to maintain service integrity.
  • We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

Requirements

  • Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms.
  • Strong interpersonal and communication skills with the ability to give and receive feedback effectively

Nice to have

  • Experience working in menswear and/or with startup environments is preferred.

Benefits

  • Diversity, Equity, Inclusion and Belonging We believe our people are our most important asset.

Company info

  • About The Black Tux
  • We're here to help people look their best and feel confident-for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
  • About the team
  • In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
  • We're here to help people look their best and feel confident-for big days and everyday.
  • We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills.
  • With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
  • Our retail team ensures our customers have the support they need to become the best version of themselves.
  • Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle.
  • Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences. Connect these interactions to key performance indicators (KPIs) to drive business goals.

Equal opportunity

  • We are an equal opportunity employer to all.
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This listing is sourced directly from The Black Tux's careers page and normalized into a canonical job model.