ABC Fitness Solutions

Customer Success Manager (On-Site; West Palm Beach, Florida)

Remote FL, USA · Senior

Sponsorship not specified$69k-$79kDetected 77 days ago

SalesAccount ManagementRecruitingCustomer SuccessLeadershipCommunicationCollaborationMentoringPublic SpeakingOrganizational Skills

About the role

Let's transform the future of fitness-together!
At ABC Fitness, your growth is our investment.
Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.

Create customer-facing deliverables (presentations, business process enhancements, strategy recommendations, reporting, and updates) tailored to a diverse set of stakeholders, from senior executives to end users
Develop, execute, and maintain strategic account plans and QBRs to drive business value and ROI
Forecast, identify risk, and maintain strong renewal rates while driving expansion in partnership with the Account Executive team
Clearly communicate and manage risk, proactively resolving issues while minimizing customer churn
Build customer advocates who will serve as references and share success stories in ABC events and content
We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
We move fast, support one another, and have fun along the way.
We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential.

3+ years of experience in Customer Success, Relationship Management, Account Management, Management Consulting, or a similar role
Strong understanding of Customer Success principles, best practices, and execution strategies
Ability to operate effectively in a fast-paced, changing environment

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries.
Our pay range for U.S. based candidates for this position is $69,000 - $79,000 USD annually.
Your recruiter can share more about the specific salary range for the job location during the hiring process.
Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
And more! - so many benefits we couldn't even fit them all here!
At ABC Fitness, we don't just build technology-we build communities and transform lives.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights.

Serve as a trusted partner to customers on use cases and product functionality
Partner closely with customers and internal teams to maintain visibility into product performance and customer feedback
That's why our culture is built on respect, trust, and belonging.
We are doers, thinkers, and dreamers.
From day one, you'll be part of a team that collaborates, celebrates, and cares.
As a Customer Success Manager, you will be managing relationships with many of our fastest-growing customers-driving adoption and outcomes that lead to renewals, expansion, and advocacy across your portfolio.
Your strength as a natural communicator will enable you to build strong relationships with both customers and colleagues to deliver success for all.

ABC is an equal opportunity employer committed to diversity, equity, and inclusion.

This listing is sourced directly from ABC Fitness Solutions's careers page and normalized into a canonical job model.