Cox Health
Contact Center Specialist II (N)
Springfield, MO · Mid
Sponsorship not specifiedDetected 8 hours ago
Customer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- The organization includes six hospitals, 5 ERs, and over 80 clinics.
- include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Requirements
- Required: High school diploma or Equivalent
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
Skills
- Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquires
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
- Licensure/Certification/Registration:
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
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This listing is sourced directly from Cox Health's careers page and normalized into a canonical job model.