Cottinghambutlerinsuranceservicesinc

Member Services Coordinator

Dubuque, Iowa, United States · Full-time

Sponsorship not specifiedDetected 5 days ago

Customer SupportCommunicationMentoring

About the role

Member Service Coordinator Location: Dubuque, IA (hybrid).
In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need-ensuring a seamless experience through phone, email, and chat interactions.
Schedule: The standard work week for this position will be Monday through Friday, 8-5pm.

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits.
In addition, Member Service Coordinators support participants throughout their company's wellness program by answering questions and assisting with a variety of program-related needs.
We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service.
Medical, Dental, Vision Insurance
Flex Spending or HSA
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave

This listing is sourced directly from Cottinghambutlerinsuranceservicesinc's careers page and normalized into a canonical job model.