nomoredebts

Bilingual Credit Counsellor

Ottawa, Ontario · Full-time

Work authorization required$61k-$69kDetected 20 days ago

LLMsCommunicationMentoringOrganizational Skills

About the role

What This Role Involves: CCS is seeking a bilingual Credit Counsellor (fluent in both English and French).
As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges.
You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.

Provide personalized options and strategies to help them effectively manage and resolve their debts.
In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
counselling, debt management, social services, financial services, credit, non-profit, banking, finance, client support, motivating others, bilingual, French
The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those in terested in furthering their professional growth.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

Fluency in both English and French, in written and verbal communication.
Post-secondary degree or diploma (an asset but not required).
Three to five years of experience in financial services, counselling, social services, or related fields.
Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
Strong ability to influence and guide others, including addressing concerns and overcoming objections.
Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time).
Flexibility, including early mornings, may be required.

Plus, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.
Roles which require a team member to speak both French and English will qualify for a Bilingual Credit, valued at $800 annually and paid on a prorated bi-weekly basis.

Consideration will be given to previous education and experience that exceeds the requirements of the role.
Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions!
Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
These benefits will be prorated for your first year of employment.
A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
These benefits will be prorated in your first year of employment.
A $1,000 annual bonus upon the organization achieving our Client Satisfaction goals.
Educational reimbursements (up to $2,500/year).

CCS is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges. Every year, we make a difference in the lives of thousands of people, helping them take back control of their finances.
Our mission: We Help. We Educate. We Give Hope.
CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities. To learn more, please see our Commitment to Equity, Diversity, and Inclusion.
Work Environment:
CCS is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges.
Every year, we make a difference in the lives of thousands of people, helping them take back control of their finances.
Our mission: We Help.
We Give Hope.
CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities.
To learn more, please see our Commitment to Equity, Diversity, and Inclusion.
We are proud to qualify as a Great Place to Work!
We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day.
What We Are Looking For:

This listing is sourced directly from nomoredebts's careers page and normalized into a canonical job model.