Cambium

Senior Manager, Inside Sales

Baltimore, Maryland · Senior

Sponsorship not specifiedDetected 23 days ago

HubSpotCRMSalesPerformance ManagementCadenceLeadershipMentoring

About the role

This role is critical to scaling Cambium into our next growth phase.

Responsibilities

Lead the Inside Sales Team: directly manage a team of inside sales professionals across order processing and technical selling. Own hiring, onboarding, coaching, performance management, and career development.
Build and Run the Inside Sales Process: establish standard operating procedures for lead qualification, quoting, order processing, and technical support. Set response time, accuracy, and throughput targets and hold the team to them.
Partner with Field Sales: pair inside sales with the outside team so field reps spend their time in our clients and Architect offices and inside sales owns the transactional flow. Build the handoff, the cadence, and the feedback loop.
Drive Cross Hub Coordination: the team operates out of three regional hubs in Cotati, Duluth, and Snowden. Travel regularly between hubs, set shared standards, and prevent the team from fragmenting into three local cultures.
Integrate the Self Serve & Dealer Channels: partner with marketing and software teams on the self serve buyer portal build and dealer channels for small orders.
Route deals by size, manage the handoff from automated to assisted selling, and continuously optimize the threshold.
Own Inside Sales Metrics: team productivity, order accuracy, response time, quote turnaround, and outside seller satisfaction. Partner with Revenue Operations to build the dashboards and reporting that make the function legible to leadership.
Inside Sales IC Experience: 5+ years as an individual seller in a high velocity sales environment at a large building materials company. Track record as a top performer, ideally promoted into management based on results.
Cross Functional Operator: you build clean handoffs with field sales, supply, and operations. You translate inside sales constraints into clear narratives for leadership. You embody Cambium's "extreme ownership" and "people first" core values.

Requirements

at least 2 years managing inside sales individual contributors.
You have hired, coached, and developed inside sellers, and you can speak to specific people you have promoted or turned around.
Significant travel required between hubs.
People Management Experience: at least 2 years managing inside sales individual contributors.
You are not looking for a role with a finished playbook.

Nice to have

Track record as a top performer, ideally promoted into management based on results.

Compensation

401k with employer matching
Work with an incredibly smart, diverse, mission-driven team
An opportunity to play a core role in defining our fast-growing company
Volunteer tree planting days
Cambium is committed to building an inclusive organization that reflects the diverse communities our team works to serve.
We hope you feel welcome here.

Benefits

Equity options package
Flexible PTO and schedule
Comprehensive medical, dental & vision insurance
An opportunity to play a core role in defining our fast-growing company

Company info

direct experience in lumber, wood products, building materials, or an adjacent industry.
You understand how orders flow, how customers buy, and what makes a quote credible in this market.
Building Materials Industry Knowledge: direct experience in lumber, wood products, building materials, or an adjacent industry. You understand how orders flow, how customers buy, and what makes a quote credible in this market.
When: We're looking to fill this role immediately

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