Old Second National Bank

Collections Specialist I, II, III - Reno, NV

Reno, Nevada, United States · Mid

Sponsorship not specified$30k-$120kDetected 7 days ago

NegotiationExcelCustomer SupportResearchCommunicationMicrosoft Office

About the role

For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
Position Overview The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due.

Responsibilities

How We Support You - Old Second

Nice to have

High school diploma (or equivalent) and two years of related experience (customer service, collections, or related)
Excellent oral/written communication, negotiation and active listening skills.
Strong attention to detail and accuracy while maintaining work in a fast-paced environment
Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
Demonstrates adherence to privacy and confidentiality guidelines.
Proficient in Microsoft Word, Excel and Outlook.
General working knowledge of internet-based applications, or Jack Henry SilverLake.
More than one year of collections experience with a focus in auto or powersport collections.

Compensation

Old Second is committed to fair and equitable pay practices.
Variable pay: Eligible to participate in the Collections Incentive Plan.

Company info

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due.
At Old Second, you're first!
At Old Second we embrace values that foster an environment of community and growth.
Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
Be a part of something big as we continue our growth story together!
Essential Job Function - all levels
Locate and notify customers of delinquent accounts (30 - 120 days) by mail, telephone or email to solicit payment on motorsport loans.
Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
Research and analyze overdue accounts prior to initiating skip tracing efforts. Assign accounts to outside repossession/skip agencies and follow up with repossession/skip sources to ensure timely updates on sensitive information.
Answer incoming calls. Answer customer questions, take payments and service current accounts.
Perform office duties such as filing correspondence, answering emails and creating internal reports.
Ensure operational integrity through compliance with all policies, procedures and regulations.
Additional Responsibilities/Focus of Collections Specialist (Level III):
Handles escalated and more complex calls; may focus on accounts of greater delinquency.

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This listing is sourced directly from Old Second National Bank's careers page and normalized into a canonical job model.